Welcome to our online cigar store featuring all your favorite cigar brands! We have been in business online over 10 years providing quality cigars and service. Give us a try and you will agree that we are one of the best cigar stores on the net!
With the vast world of “unknown” people on the internet and thousands of people selling cigars online, we are often asked WHY should we buy from TBS when some other site may have the same cigars at a slightly lower price...
1) QUALITY! At TBS-Cigars.com we take every precaution to ensure that your cigars are in perfect condition when you receive them. This starts with strict quality controls in our humidor rooms and throughout the entire packaging process. When you receive your order, you will see that EVERY box or bundle is completely sealed, AIR-TIGHT. Every sampler pack is vacuum sealed and then sealed again, AIR-TIGHT. Nobody in the cigar industry takes the time to do that with orders and you will experience the same great quality when you order from us!
2) SPEED! While most companies utilize UPS for shipping, we choose the more expensive method of Priority Mail. Why wait 7-10 days for your order to arrive from UPS, or have a large box stacked on top of your fine cigars? UPS is fine for large packages, but experience has shown they are not the best choice for cigar orders.
There are many areas that UPS will not deliver to, like PO Boxes and FPO/APO Military personnel. With Priority Mail and Express Mail as our carrier, we can ship practically everywhere and FAST! That is especially important when sending cigars to our soldiers overseas in Iraq and abroad.
3) SAFETY! Online transactions are always a concern for both the online merchant and the buyer. Our online shopping cart system is a SECURE connection through a SECURE server. Once you have your selection in the shopping cart, you can safely checkout your order using the CHECKOUT VIA SECURE CONNECTION button. The web browser will setup a secure transaction for your credit card number and other personal information. Our transactions are verified by Authorize.net and our shopping cart (Cart32) is certified by HackerSafe.
4) PEACE OF MIND! Its pretty easy for a teen / minor to obtain their parents credit card, or even purchase a “pre-filled” one-time use credit card in the local drug store. In our business that is a scary thing. We utilize TWO independent and highly rated national age verification systems to ensure that all buyers are of legal age to purchase. Sometimes this results in a little bit of a hassle to our customers due to recent moves, marriages, or other circumstances that could affect ones information. Many “fly-by-night” companies on the internet do not perform age checks and sell tobacco to anyone who orders...against the law! At TBS-Cigars we do the right thing and make sure buyers are of legal age before shipping tobacco products out. That is peace of mind for everyone and worth the extra expense that we take.
5) REFERENCES! Want to know what other customers think of us? Visit our online cigar forum and ask! http://www.StogieChat.com We have many web sites online and have been selling cigars for years on the internet. We plan to be here for many, many more years and that is done by providing quality products and excellent service!
Customer Privacy Notice
We are committed to adhering to privacy principles and requirements. Because we greatly value the trust you place in us, it is our policy to safeguard all individually identifiable information entrusted to us. Use of this information enables us to get to know you, your needs, and your preferences. This helps us provide you with superior customer service and offer products and specials that may be of interest to you.
Information collected online during your transaction is used to confirm you are of legal age for a tobacco purchase, and to establish an account with us. Your information is never sold to any 3rd party and is kept exclusive to our Turner Business Services owned websites. (ie. Making a purchase from TBS-Cigars would establish a pre-approved account on all our cigar websites so that another age check would not be required. Sales from our other sites will build your overall sales total with us for future discounts/promos based on your volumes.) All our websites are 100% owned and operated by TBS.
There may be instances where we will disclose individually identifiable information as permitted by law, including, but not limited to, a response to a court order or subpoena, to prevent fraud, to comply with the law, report an underage purchase attempt, and to comply with a legally permitted inquiry by a government agency.
We believe in email privacy and do not send out loads of unsolicited email (SPAM). When you place your order we will keep in contact with you via email pertaining to that order. You will receive a sales notice within minutes of the order checkout. Plus a couple other emails which pertain to your order like shipping notices, backorder notice, as your order progresses through our system. Outside of keeping you informed of your order, you will not be bothered with junk mail or junk email unless you request information from us.
If you are on our monthly newsletter for specials and announcements, there is a link at the bottom to opt-out of the newsletter which will will respectfully remove that email address from the newsletter upon request. Likewise, you may opt-in to our newsletter program if you so desire special deals and early-bird specials!
About Us
We are fully licensed in the State of Pennsylvania and ship nationwide to almost every US address, including Alaska, Hawaii and Puerto Rico. Due to recent legislation, we no longer ship to the state of Oregon. If you live in Oregon, we suggest that you complain to your state representatives for passing such restrictive laws which prohibits you from buying tobacco products from outside your state. Some states have also restricted specific products, like shipping mini Primetime cigars into the state of Montana is prohibited.
Our offices are located in New Castle, PA. We 100% own and operate many cigar websites online which all share the same policies listed here. Since we are one big company, all your purchases from our other websites are processed in one central office location. We ship the products we sell. There is no 3rd party fulfillment company. All orders received are processed, packaged and shipped by our personnel. Should there ever be a problem with an order, we can easily resolve the situation because we handled your order from start to finish!
Contact Us
The best way to contact us is by email. We do monitor our email accounts even after normal business hours. We can respond to your questions much faster using the email system.
We can also be reached by phone at 724-657-0512. Due to the many websites we have selling cigars online, we request that you please email us for the fastest response. If you do find it necessary to call and end up reaching our voice mail system, please leave a detailed message and we will call you back. Again, we do prefer email communication because it also provides a record of your question. It also allows us to reply with specific product links and more detail which you can save in your inbox for later reference.
Shipping
We ship via the US Postal Service by Priority Mail, or Express Mail depending on how quick you need your order. Most of our orders ship the same day IF ordered before 1pm EST during the work week. During busy times of the year, we may require an additional day. We take orders on Saturday and Sunday, however orders are not packaged until the next business day. In general, Priority Mail takes 2-5 business days from the date we ship your order while Express mail takes 1-2 business days.
Our Priority Mail shipping and handling charges are based on the total order value as shown in the shopping cart as you add items to checkout.
Express Mail is charged at different rates, as shown in the shopping cart as an option during the checkout process. On average, its $30 per order via Express unless its a heavy shipment.
Large volume orders may be shipped by UPS 2nd day depending on the weight and size of the package.
We are often asked if we will ship cigars outside of the USA. For many countries, there are limitations and restrictions on tobacco shipments which prohibit such international shipments. Some areas, like the United Kingdom, we can ship to. Shipping to areas outside of the USA will be by Express Mail based on weight and destination country. Such shipments are almost always subject to additional fees/taxes through your local customs office. Orders which are returned due to refusal to pay taxes/fees will not be refunded the shipping fees and will be subject to restocking fees. If customs returns the shipment with the cigars opened (from inspection) and dried out, we will NOT offer any refund. Contact your local customs office FIRST to get an idea on the taxes before you inquire about an order with us. You are responsible for any additional taxes or fees associated with the shipment or import of the order.
We collect sales tax for Pennsylvania paid/delivered purchases. Any other taxes or fees associated with the shipment is the responsibility of the customer to report/pay as directed by their local jurisdiction/country.
Backordered Items
The tobacco industry is always subject to high demands or booms for particular products depending on manufacturer advertising campaigns, magazine reviews, and even seasonal demands. This is also common with limited edition and vintage cigars.
If an item is backordered, or is no longer available (ie. limited reserves & specials), we will contact you concerning the order. You may choose to wait for the backorder, select a different item, or cancel. If you decide to wait on the backorder, your pre-ordered item(s) will be shipped as soon as they are available. You are welcome to cancel the pre-order anytime before we ship out your items. If the item total is under $25 and we know the item will not be available for many weeks, it will be subject to cancellation instead of a pending backorder.
If your order contains a mixture of in-stock and backordered items, we may ship a partial order initially and the remaining items later. It is on a case by case basis depending on the items ordered and the customers needs/request. Basically if you order a box of cigars and also a 3-pack sampler, we would hold the order to ship together if the box was not available (unless you request otherwise).
If the in-stock items are a small portion of the order, we may wait until all items are in stock before shipping. If you absolutely need the order split into separate shipments, we will do so upon request. We do not charge any additional shipping on backordered items when it was part of an order which already shipped.
Order Cancellations
There are two types of order cancellations: (1) If you are canceling a backorder, pre-order, or an accidental duplicate order placed, there is NO order cancellation fee. Individual items can be canceled from your order without cancellation fees as long as there is at least one item shipping in your order.
(2) If you place an order and then just up and decide to cancel because you do not wish to provide ID for the order (or for any other reason), there will be a a 10% order cancellation fee. We have costs involved in completing the electronic age check for your order when it was placed and credit card transaction fees for the charge & reversal of your order. We cannot cancel or change orders which have already been shipped.
Online Safety & Electronic Age Verification
All purchasers must be at least 18 years of age (or older in some states) for tobacco products. All transactions are electronic with Visa, Mastercard, American Express, Discover.
If you wish to send payment by mail, we do accept money orders if you enclose a copy of your state photo ID. Tobacco products will only be shipped to the address and name listed on the ID. If you don’t enclose proper identification, the money order will be destroyed and we will not ship the order to you. No exceptions!
We are a firm believer that children should not smoke and tobacco products should not be available to them. By placing your order, you are certifying that you are of legal age to purchase tobacco products. Attempts by minors to purchase tobacco products will be forwarded to the proper authorities. We utilize two electronic age verification systems and will attempt to confirm your age based on the credit card billing address and the online age verification form completed during the checkout process. If the electronic verification fails, we will require proof of age either by email, fax or mail before we can ship your order. It’s not personal...its the Law for tobacco purchases!
TBS-Cigars and our other TBS owned cigar companies online are committed to protecting your online privacy. Our shopping cart uses full encryption online and is CISP Certified. We use the information you provide about yourself when ordering to complete the specific service transaction and to verify your age for tobacco products; no other information is shared with outside parties except to the extent necessary to complete your order.
We do not sell or distribute our customer list or customer information. When you purchase from any of our sites, you are automatically “age-verified” to order from ALL our sites because we are all the same company. You will receive emails pertaining to your order status, shipping notices, and answers to your questions. On occasion, we may contact you concerning a regular product that you order being discontinued or a sale.
Customer information may be released to the police, FBI or other authoritative agency upon legal request for underage purchase attempts, credit card fraud, investigations, or illegal activity. We also reserve the right to submit your information to a collection agency and/or legal system for NSF checks, terroristic threats, or other situation where legal intervention is necessary. Suspected attempts by minors to purchase tobacco online are also subject to review by the proper authorities. If you attempt to use a fake or stolen ID for purchas
Personalized Cigars & Other Personalized Items
Items that are personalized cannot be returned since they were designed exclusively to your event or special occasion. If we made a mistake in the personalization process (ie. the label used in the order is not what you proofed), we will refund the money for the personalization portion of the order without question. However, we never process your order until you “ok” the proof label by email. This eliminates any mistakes in the order.
Order Returns / Refunds
Please check your order as soon as it arrives. Cigars are a perishable item and we take every precaution to make sure that your order arrives in perfect condition. Your order is sealed at the manufacturer PLUS we also inspect and place an additional air-tight seal on every single box/bundle. Single sticks are vacuum packed and sealed once again. Nobody else in the cigar industry has the standards we have for packaging and shipping.
If there is a problem with your order, you must contact us within 24-48 hours of receipt, basically by the end of the next business day if a weekend or holiday is involved. We are not responsible for the cigars once they have been in your care for a long period of time because they are perishable. Improper storage or handling by the end consumer can damage a cigar in a matter of days, of which is not our fault. If you have a humidor, make sure that it is properly maintained BEFORE you put your new cigars inside. A dry humidor could dry out your cigars in a matter of a few days, especially if you remove the cellophane on the cigars.
If there is a problem with your order, please email us or call us at 724-657-0512 so that we may further assist. If we made a mistake in filling your order, we will take of the problem 100%. If you are just returning cigars because you didn’t like a particular flavor or other personal reason which is not our fault, there is a 20% restocking fee. Shipping charges are not refunded. All returns MUST be pre-approved and have a shipping return number on the outside of the box. If you ship a package back without authorization, it will not be considered a valid product return. Contact us first so we can further assist.
Refused / Undeliverable Orders
Packages shipped to the shipping address specified in your order which are refused, or undeliverable for any reason will not receive a refund for the shipping costs. The shipping company fulfilled their obligation to handle your package delivery. It is not the fault of the shipping company, nor ours, if you provided an invalid address! Make sure you provide your correct shipping address for US Mail / Express Mail for your order.
If the return was an international shipment and customs opened the cigars and returned them *open* and dried out, we may not issue a refund for the order depending on the extent of the damage to the cigars.
If we made a mistake in processing your order and accidentally shipped to a wrong address, we will of course credit your account or reship at our expense.
NSF Checks / Credit Card Chargebacks
With the growing number of bad checks and credit card fraud, we are forced to implement a strict policy on accounts that remain unpaid. Should you write us a bad check, or cancel/reverse the credit card transaction after your order is fulfilled, we will apply a $50 fee to the balance owed for your order and send you a bill. Filing a chargeback on your credit card is not acceptable, as we are always more than willing to assist with an order.
If the bill is left unpaid for more than 15 days, we will forward the account to a collection agency. Unpaid NSF checks are also considered a felony in most states, of which you could also face criminal charges. Any costs associated in the collection of the unpaid bill will be added to your balance owed. “Fake” checks will immediately be forwarded to the FBI for investigation. Your credit card statement will list Turner Business Services Cigars & Antiques (TBS-Cigars) for your cigar purchase. That information is listed on our website, in the order email we send, and listed on our invoice on a bright yellow sticker. If you have a charge on your card statement and do not remember making it, please contact us prior to filing a chargeback with your credit card company. We can provide more information directly to you concerning the purchase and the items. Again, filing a chargeback is not the proper method to find out what a charge is. It is in your best interest to contact us or additional charges may apply to your order.
Errors and Omissions
We make every effort to properly list correct the descriptions and sizes for the products on this site. However, there is always a chance of human error. We are not responsible for typographical errors or omissions. This policy is effective for all of our affiliated sites (CigarSampler.com, AllFlavoredCigars.com, CojiMart.com and all other TBS sites)
Manufacturers often change the looks of their boxes/packaging while keeping the cigars the exact same. When there is a change in the cigars, we make every attempt to properly list the change on our website.
Its rare to find a pricing mistake, however there is always a chance that a typo was made during the website update. Basically, if you see a $150 box of Montecristo cigars for $5, common sense will tell you we have a typo on the site. We surely could not sell them for that price, however we will sell you a box of cigars at a reduced price to make up for the inconvenience, and as a thank you for letting us know about the pricing error.
If you have a question about an item listed, please contact us prior to ordering. We want you to be happy with the order!
Image Use - Copyright
The images on our website and domains are property of TBS-Cigars.com / Turner Business Services. Unauthorized use of our logo, photos or other content is not allowed. The only exception is the FREE desktop wallpaper section of our websites. Anyone using our logo in association with a competitors website or other unaffiliated website without permission will be billed for image use. Such use will be calculated based on the average number of page views received monthly (Alexa rating) times the fee of $1 per impression. This fee is subject to change according to market demand. Unpaid amounts will be forwarded to the website owner/hosting company/ISP and then sent to a collection agency if left unpaid.
We electronically check your age as required by law for tobacco purchases. Shipping to USA customers including most US Military FPO / APO overseas. No cigar sales to CANADA, Utah, Montana or Oregon! Other international locations please inquire for shipping rates before ordering. Our websites list the products we carry and is not a live inventory listing. Inventory shortages can occur depending on stock & market demand. (c) 1999-2010 TBS-Cigars.com - Turner Business Services NOF11-8.15.10
Our offices are closed on the weekends & holidays. Shipping is via Priority Mail or Express mail as selected during checkout.
