Welcome to the TBS-Cigars support center

This support ticket system is for all our cigar websites online. In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. Upon ticket submission a representative will follow-up with you as soon as possible. We are not open weekends or holidays. A valid email address is required to use our ticket system.



Open A New Support Ticket Request

Please provide as much detail as possible so we can fully assist you in a timely manner.

For fastest service please include your ORDER NUMBER for any questions concerning an order placed.

To update a previously submitted ticket, please use the form to the right.

Check Support Ticket Status

We provide archives and history of all your support requests complete with responses. If you already opened a support ticket with us, please enter your email address and ticket number. (The ticket number is NOT the order number, its the ticket # assigned to your support request!)



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